We hope you find what you are looking for in our FAQ`s

Orders

Unfortunately, once the payment for your order has been completed, we have immediately commenced processing it. This means modifications are no longer feasible. If you wish to add products, we recommend placing a new order.

Considering canceling your order? You can return your order after receiving it. Simply register the return online at jolaiyhome.returnless.com.

Firstly, check your spam folder or junk email as sometimes the confirmation ends up there.

If you can’t find the confirmation there either, please email us at info@jolaiy.com from the email address you used for the order. We’ll search for it and ensure you receive the order confirmation.

That’s unfortunate to hear. The item may have been damaged during transit. You can return the item to us free of charge. Register the return online via jolaiyhome.returnless.com.

Take a clear photo of the damage and attach it. If you wish to receive the item again, you can add a note indicating this. If you encounter any difficulties, feel free to email us at info@jolaiy.com.

Shipping

Unfortunately, it’s not possible to change the address once the order has been placed because we’re already processing it. Once an order is submitted, the address cannot be modified as we automatically transmit the data to the carrier.

You will receive the Track & Trace information via the provided email address. Please use this information to pick up the package promptly upon delivery or change the delivery address to a designated pick-up point.

Certainly, once we transfer your order to the carrier, you’ll receive an email with the Track & Trace code.

Please note that the carrier needs to process the order first. After the carrier receives your order, typically from the next working day, you can track your order. If the Track & Trace code still doesn’t work, please try again the following working day.

Upon placing your order, we promptly initiate the processing. Your order is then transferred to the carrier responsible for delivering the package to you.

Once we transfer your order to the carrier, you’ll receive an email containing the Track & Trace code.

It’s important to note that the carrier requires time to process the order. Typically, you can start tracking your order from the next working day after the carrier has received it. If the Track & Trace code doesn’t work immediately, we recommend trying again the next working day for accurate tracking information.

 If you haven’t received your order, consider checking with your neighbors as deliveries may sometimes be left with them. Also, look for any notes in your mailbox that may contain delivery information. While some delivery drivers may not leave notes, you can also check the Track & Trace code sent to you via email to determine the status and location of your order.

If the package isn’t with your neighbors and the Track & Trace code indicates it should have been delivered, the delivery person might have marked it as delivered without completing the delivery. If the issue persists and your order is not delivered the next day, please send an email to info@jolaiy.com. Our team will promptly assist you in resolving the matter.

Oops! That’s not helpful of us. You can return the wrong item to us free of charge. Register the return online via jolaiyhome.returnless.com.

Returns

We want our customers to be satisfied with their purchases. If a product doesn’t meet your expectations, you can return it within 14 days of receiving it. Please ensure the product is unused and in its original packaging.

Once we receive your return, we promptly begin processing it. The return process will be completed within 14 days of receipt. Following the processing period, it may take up to 5 working days for the refunded amount to be credited to your account.

Register your return online with us at jolaiyhome.returnless.com. If you need assistance, please contact us at info@jolaiy.com.

Unfortunately, we cannot process exchanges. You can return the item to us and then place a new order for the item you’d like.

You can return your order within 14 days from the delivery date. Return costs are not covered by us. You will find the return costs for your country when filling in the form at   jolaiyhome.returnless.com.

Return your glasses or mugs within 14 days from the delivery date. Return costs are not covered by us. You will find the return costs for your country when filling in the form at  jolaiyhome.returnless.com.

You send your return at your own risk. Preferably use the original packaging. Otherwise, always make sure you have a sturdy packaging that is properly sealed.

Ask the carrier for a return receipt and keep the Track & Trace code until we have received and processed your return. Without a Track & Trace code, we cannot investigate any missing returns. In that case, we cannot refund the paid amount to you.

Product

Some of our products are often in high demand. To ensure you don’t miss out, simply enter your email address on the product page. You will automatically receive an email notification as soon as the product is back in stock, giving you the first opportunity to place your order.

Our glasses and ceramic mugs are designed to withstand hot beverages. They are heat-resistant and suitable for use with hot drinks like coffee, tea, or other warm beverages. Note   Avoid sudden temperature changes, such as from extremely hot to cold, to prevent any potential damage.

Yes, we prioritize sustainability. Our glasses and ceramic mugs are crafted with a focus on sustainable materials and production methods. We aim to deliver high-quality products that are long-lasting and have a minimal impact on the environment.

Our glasses and ceramic mugs are meticulously designed with care and attention to detail. Each piece tells a story of craftsmanship and timeless elegance. The glasses feature subtle wavy details that not only enhance visual appeal but also enrich the drinking experience. Our ceramic mugs are handcrafted and exude a unique charm.

Our glasses are crafted by skilled artisans using high-quality materials. Production occurs across various locations, but we consistently aim for high-quality products and craftsmanship.

We recommend handwashing our glasses and mugs to maintain their quality and durability. Avoid abrasive materials and harsh cleaning agents to prevent any potential damage.

Accounts

No, it’s not mandatory to create an account at Jolaïy Home to place an order. You have the option to check out as a guest for a quick transaction or to register as a customer for future orders.

Don’t worry, it happens. Request a new password on the account page.

If you haven’t received an email to reset your password, please contact us at info@jolaiy.com. One of our team members is ready to help you resolve this issue.

Payment information

You can choose from the following payment methods.

Credit card (VISA, Mastercard, and American Express)

  1. iDeal (ABN AMRO, ING, Rabobank, ASN Bank, bunq, Handelsbanken, Knab, Regiobank, Revolut, SNS Bank, Triodos, and Van Lanschot)

  2. Bancontact

  3. PayPal

  4. SOFORT Banking

If you’ve returned an item but haven’t received a refund yet, please contact us via email at info@jolaiy.com with your order details and the return receipt. We’ll look into this promptly and assist you with the status of your refund.

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